Shipping Information

Here at we ship by a variety of ways to get your package to you as quickly and as economically as possible. We process, pick, pack and ship all in-stock items for you typically in 1-3 business days. We probably offer more shipping methods than anyone around.  

Some items, however, may take longer to ship than others.  Please understand that sometimes even our quick-ship items sell out unexpectedly and we make every effort to fill your order as quickly as possible. 

Items  requiring special assembly, the addition of non-stock items, customer imprinting or embroidery may take up to three-four  weeks (each case if different) depending upon its complexity. Please let us know if you have a special deadline at the time of your order so we can make every effort to meet your schedule.  If you are in a hurry, review the type of item you are requesting and give us a call to see what if we can meet your schedule before placing your order. 

Quick Reference

US Postal Shipping
UPS Shipping
Delivery Confirmation 
Shipping Problems
Website Order Status


U.S. Postal System First Class MailFirst Class Mail: Our standard shipping for packages (that are less than 10 oz. shipping in the continental United States) is typically 1-6 days. Please make sure your address listed is one that has daily postal delivery.  Small errors in address can hold up these orders or increase your cost.  For small items, this is the least expensive shipping method, but not everyone gets daily Postal deliveries.  If you aren't part of a regular Postal Route, please refer to UPS Ground methods instead. 

Priority Mail: For those needing faster delivery, you should consider requesting USPS Priority Mail.  Most deliveries require  2-3 business days, however, the delivery time is not guaranteed.  Currently, Priority Mail includes insurance of $50.00 only.  If you require additional insurance or services, please contact us before purchasing. Package weights can range from 1 ounce to 70 pounds.  This is a great value for the majority of the year, but we don't recommend this service during the holidays if you have a timetable to meet.   Again, the delivery address must be one where the Postal Service offers a daily delivery only.  If not, please use UPS 3-day, UPS 2-Day or Overnight service from UPS.

Priority Mail Express (formerly Express Mail) :  For those needing the fastest delivery, including Saturdays, you should consider requesting USPS Priority Mail Express.  Most domestic deliveries come in 1-2 business (postal) days.  Packages include up to $100.00 in insurance coverage without additional fees against loss, damage or missing contents. 

USPS International Mail: 

For those needing items outside the US (and we ship a lot of international mail), please select either First Class International, International Priority Mail or Priority Mail Express International Mail.  There are weight, size and dimension requirements and ceilings for each method.  Once your items are loaded in the shopping cart, the correct selections will appear based upon those parameters - please select the method of your choice.

In the past, the US Postal Service would give us an estimation of time for delivery.  With the exception of International Express Mail, this doesn't seem the to be case any longer.  We have had packages go from the US to Australia in less than a week, while small packages to Dubai would take months.  We will provide you with a customs number (can be used for the scans and locations of the package), but this isn't really tracking like other delivery services will provide.  

Because of the additional paperwork required for shipping, please allow a few extra days for package preparation on top of the product information you see above.  Some items may require re-stocking and this can create delays in shipping.  If you have any questions, please send an e-mail.

Please note, lastly, that we will NOT process any international packages without a local phone number, verifiable e-mail address or information that will not pass our security system processes.  We will attempt to contact you once if there are questions or missing info, but will cancel your order if we haven't heard from you or cannot satisfactorily complete our requirements.

Postal Delivery Confirmation Number:

A postal number is generated when we process your package for shipment.  This is not the same tracking info you might get from FedEx or UPS when shipping via these methods.  This is generally a few scans (including pickup, receipt at the recipient's post office and delivery only) but not all points in between. When checking the number for delivery, the scans will show the package delivery date and time.   For First Class and Priority Mail, a signature is not required, so the online system will not show who received this - only that it was delivered by a US Postal Carrier to the mail box or address. When the date and time is entered, the package is officially delivered and both the shipper and are company 's responsibility is concluded. If you have questions regarding delivery of a postal package, please contact your local post office and ask about your Delivery Confirmation number.  The in-house system will show the name of the carrier and they can help research any missing items you may have.   See your order information online for a copy of the Delivery Confirmation Number.

Other services:
We can use several USPS services that may be helpful for you - please include in the comments section of your order or call us to make the change:

  1. Request a Signature upon delivery.  There is a $2.50 charge for this service.  If requested, this will be added to your invoice and due before your order ships.
  2. Request an Adult Signature upon delivery.  There is a $5.00 charge for this service.  This will require the signature of anyone 21 years of age or older at the recipient address before the package can be delivered.  If requested, this will be added to your invoice and due before your order ships.
  3. Hold at Pickup service.  We utilize a special label from USPS noting the local, designated Post Office where you package will be held for your pickup.  For those having problems with consistent delivery, leaving on vacation, or shipping valuables, this is a great free service.  You must list your phone number within the order, however, to utilize this service.  Upon delivery at the local post office, a carrier will notify you that your package has arrived and is being held for pickup.  Please take your delivery confirmation number with you for easier pickup at your local post office.  There is no charge for this service; please let us know in the Comments Section if you wish to utilize this service.


UPS Ground: We have daily pickups (Monday - Friday) with UPS.   Shipments typically take 1 to 8 Business Days (Monday through Friday only)  to arrive at their designation.  The UPS tracking number can show your package as it is scanned at many points en route to its destination using the website:  UPS delivers to most addresses not handled by the US Postal Service, but UPS cannot deliver to a P. O. Box, an FPO, APO or other military address unless the base or location is the U.S.   Please note that Ground shipments do not include any weekend deliveries.   Deliveries also do not include major holiday dates (noted by UPS each year) including New Year's Day, Memorial Day, Independence Day,  Labor Day, Thanksgiving Day and Christmas Day.  UPS will also run partial delivery days for air deliveries only around Thanksgiving, Christmas and New Years.  If you have questions about deliveries, please call us before placing an order .

UPS 3-Day Select:  Shipment typically take 3 Business Days (Monday-Friday only) to ship across the Country. Some remote areas of the Country may have delays or require additional time based upon location. We have found, for instance, some remote Tribal Reservations have added delays beyond the standard guaranteed delivery time. We are happy to check for you if you call and are in a rush to get your merchandise.   Also, UPS 3-day Select does not include the weekends for delivery times.  Please refer to to track your package using the Tracking number assigned and listed in your order history.  UPS does not deliver to Postal Boxes, but offers service to many locations that the US Postal Service cannot reach. 

UPS 2-Day Air Shipment typically take 2 to 3 Business Days (Monday-Friday only)  to arrive at your destination.   Some remote areas of the Country may have delays or require additional time for rural deliveries.   We have found, for instance, some remote Tribal Reservations have added delays beyond the standard guaranteed delivery time. We are happy to check for you if you call.  The UPS tracking number can trace your package at many points to its destination on the UPS website. UPS can deliver to many addresses not handled by the postal service. UPS can't deliver to a P.O. Box.   Please note that 2-Day Air packages do not include weekend delivery, only Monday-Friday and non-holiday dates.

UPS Next Day Air:    For those orders requiring a fast turn-around, UPS Next Day Air is the most reliable way to ship your package.  However, please call us first to verify the items can ship the same or next day so that we can meet your time requires.  For UPS Next Day Air, shipments typically take 1 to 2 days to ship across the Country (Monday-Friday only unless you have requested and paid the additional fees for a Saturday delivery).  Some remote areas of the Country may have delays due to rural deliveries, special circumstances, etc. . For best results, call us to review this information.  Please note that UPS will deliver to many areas that the US Postal Service does not cover, but UPS will not deliver to a P. O. Box.    If you need a Saturday delivery (placing an order on Friday, but needed on Saturday) please contact us before placing the order so we may quote the Saturday fees.  In some cases and areas, Saturday delivery is not possible.

Exceptions:  Please note that severe weather, natural disasters and other emergencies can create delivery issues for UPS.    Please also note that UPS does not honor their regular service delivery guarantees if any of the above situations occur while transporting your package.  Should you have concerns about the delivery services or schedule where your package is shipping, please contact UPS directly.  (1-800-742-5877).

If you have a Shipping Problem:

Should something get lost or show as being delivered but you can't find it, please try the following: 

For USPS services:
  • Please contact your local Post Office or Postmaster with your delivery confirmation information. They will track your package or put you in touch with your postal carrier to find the package.  Please review the delivery confirmation number via their website:
  • We also realize that there are times where things simply go missing. In those cases, please call us so we may contact the Postal Service. We may need to assist with locating the package or handle filing a claim for packages clearly lost (for insured packages only.)
  • If a claim needs to be filed due to an item missing in shipment (only for items that were insured when shipping), we will try to refill your order as quickly as possible. For standard items, we should be able to do this quickly; certain customized items may require additional production time.

  • Please note, however, that if USPS shows the items was delivered to the address you listed online, we are not responsible for any further shipments or credits.

For UPS services:

  • Please contact UPS at 1-800-PICK-UPS (742-5877) with your tracking number.  You may also check the status via the UPS Website: for USA deliveries including signatures, scans, releases, etc. 
  • UPS drivers determine the safety of a drop-off point for each stop and package. If they determine that it is appropriate to leave your package at your residence and this goes missing, they will not be held liable for the package loss, nor will CMS, Inc. If you feel your delivery area may not be safe or have a safe location where the driver can leave your package, you can either ship to a commercial (not a home business, however) location or request a signature request for an additional $1.75 per package. This will prevent the driver from simply leaving the package on your doorstep without a signature
  • Lastly, you can request that UPS hold the package for you at the local station for you to pick up in person if you need your item early in the morning (or before your regular delivery time) or need for a specific event. Contact UPS with your tracking number for this service.