Return Policy

We understand that sometimes things don’t fit, you bought too many or situations change so you don’t need the item you purchased. We gladly accept returned items, if returned within 30 days of shipment date and in original, resellable condition with specific exceptions as noted below.

To return an item, please do the following: 

  1.  Contact us via e-mail or phone regarding your return
  2.  Pack the item securely, including a copy of your order
  3.  Ship your package via UPS or US Postal to the following address:

C.M.S. , Inc.
Attn: Returns Dept.
6420 Seminole Trail, Suite L2
Barboursville, VA  22923

Upon receipt of your item, we will credit your original credit card or Paypal account on file with the product cost as noted. We do not credit back original or return postage – only the purchase price of the item.

Return Exceptions
We do not allow returns of the following items under any circumstances:

• Sterile Items including Wipes, OTC Medications, Topicals or sterile bandages, gloves or sterile kit packs
• First aid kits
• Trims, tapes, fabrics or items cut to your specifications. Only full rolls are eligible for returns.
• Any customized or personalized items (including ICS Vests, customized shirts, banners, armbands, customized first aid kits, customized bags and like items).
• Special order items, close-outs or discontinued items.

Restocking Fees
In special cases, we will allow items to be returned (special order items in larger quantities), however, a 25% restocking fee will be applied before product credit is given. In these cases, you must get written permission to return the items before we will accept the return. Please call to see if your purchase falls into this category before sending back to you.

Special Circumstances
If we make a mistake with your order, we will cover all expenses for the corrected product to be shipped to you and the incorrect product to be returned. We ask for your assistance with the following:

  1. Provide a verifiable address for shipment pickup (if different than original ship-to location)
  2. Provide a Contact name, phone number and e-mail address (if different than original information)
  3. Pack securely the original item so it may be shipped back to us. Make sure the box is closed and ready for return.
  4. Give us a few days for UPS pickup or time to process a return label for postage. For postage returns, drop the package in your local drop-off box, post office or any available at-home mail pickup location.
  5. Follow any instructions provided to you so we can make the exchange. Give us a call with any questions/concerns you have.

Time Allowances
You have 30 calendar days from the date the item was shipped to return your product to us (with exceptions noted above). If an item is returned between 31-45 calendar days from the date of shipment, we may opt to give store credit for the returned product in lieu of credit card/Paypal credit. If an item is returned more than 45 calendar days from the date of shipment, or is not allowed to be returned (as noted above) we will return the item to you and charge your method of payment for shipping costs.